Refund Policy

1. General Provisions

LiveLens provides refunds in situations described within this Refund Policy.

2. Unused Time

You are only ever charged for the minutes you use. When you start a session, your card is not charged for the full amount — the amount is held, and only the used portion is taken when the session ends.

If a stream ends before the paid time is fully used, the hold on the unused minutes is released and never becomes a charge. Because no money was taken for them, there is no refund line on your statement; the held amount simply disappears from your card, usually within a few business days depending on your bank.

3. Issues During a Stream

Users may contact platform support in cases involving:

• technical issues,
• inability to continue the stream,
• violations of platform rules,
• inappropriate user behavior.

The platform reserves the right to review each situation and determine whether a full or partial refund should be issued.

4. Stream Cancellation

If a stream has not started, funds may be refunded fully or partially depending on the circumstances of the cancellation.

5. Donations

A donation sent to a streamer during a broadcast or a session is a voluntary gift and is not refundable. It goes to the streamer in full, less the fee of the payment processor, and is not part of the paid streaming time described above.

If a donation was charged without the account holder’s authorisation, contact support@livelens.com.

A gift bought on iPhone through Apple’s in-app purchase is an App Store purchase: LiveLens cannot refund it. Apple decides refunds of App Store purchases under its own terms, and a request is made to Apple at reportaproblem.apple.com.

6. Refund Processing Time

Refund processing times depend on the payment provider and the user's bank.

7. Limitations

The platform reserves the right to deny refunds in cases involving:

• abuse of the refund system,
• fraudulent activity,
• violations of platform rules.

8. Changes to the Refund Policy

The platform reserves the right to modify this Refund Policy at any time without prior notice.