End User License Agreement

1. Acceptance of This Agreement

This End User License Agreement (the “Agreement”) is a binding agreement between you and LiveLens governing your use of the LiveLens mobile application (the “App”). By downloading, installing, creating an account, or otherwise using the App, you confirm that you have read, understood, and agree to be bound by this Agreement.

This Agreement works together with our Terms of Service, Privacy Policy, and Refund Policy. If you do not agree, do not use the App.

2. Eligibility

You must be at least 18 years old to use the App. By using the App, you represent that you meet this requirement and have the legal capacity to enter into this Agreement.

3. License

Subject to your compliance with this Agreement, LiveLens grants you a limited, personal, non-exclusive, non-transferable, and revocable license to install and use the App on a device that you own or control, solely for your personal, non-commercial use of the LiveLens service.

You may not copy, modify, reverse-engineer, resell, or distribute the App except as permitted by applicable law.

4. Session Recording

Every one-to-one session on LiveLens is recorded. The recording captures both participants — video and audio — and by taking part in a session you consent to being recorded.

When the recording is ready, both participants are notified in the App. Either of them may watch it there and save a copy to their own device — from the session summary screen or, later, from their session history. Because both people are in the recording, either one may keep it; if you are not comfortable with the other participant keeping a copy of the session, do not take part in it.

LiveLens keeps the recording only long enough for either participant to save it, and in any case no longer than 24 hours from the moment the recording starts, after which it is deleted automatically. A copy saved to a device belongs to the participant who saved it and is not affected by that deletion. The recording is never published and never provided to anyone outside the session.

Public broadcasts are recorded by our streaming provider and deleted automatically thirty days after the broadcast. These recordings are not made available for viewing.

5. Automated Safety Checks

To keep the platform safe, individual frames of live video may be sent to our content-moderation provider and checked automatically while a session or broadcast is running. These frames are used only to detect prohibited content and are not retained by LiveLens or by the provider. Automated checks may end a session or broadcast that is found to carry prohibited content.

6. The Service

LiveLens is a real-time live-streaming platform. One user (a “viewer”) may request a live stream and another user (a “streamer”) may fulfill that request live on camera. A user may also go live on their own, without a request, in a public broadcast that other users of the platform can watch, like, and comment on.

LiveLens provides the technology that connects users; it does not produce or control user content. Full platform, payment, and payout terms are described in the Terms of Service.

7. User Content and Live Streams

Users are solely responsible for the content they stream, request, transmit, or otherwise make available through the App (“User Content”), and for their conduct while using the App.

You retain ownership of your User Content and grant LiveLens a limited license to host, transmit, and display it solely to operate the service.

Session visibility. A one-to-one session is visible to other users of the platform from the moment it starts. Whether it stays visible is decided by the customer who booked it, and by that customer alone: the customer may make the session private, or public again, at any point during it, and may turn viewer comments on or off. The streamer taking part in a session does not control these settings and cannot override them.

A broadcast started without a request is public for its whole duration and cannot be made private.

By accepting this Agreement and taking part in a session as a streamer, you consent to that session being visible to other users of the platform, including people who are not party to the session, for as long as the customer keeps it public, and to your live video, audio, display name and profile photo being seen by them for that time. If you are not willing for a session to be public on those terms, do not accept it.

LiveLens does not publish sessions or broadcasts outside the platform and does not make recordings available for later viewing. Anything already seen by viewers before a session is made private cannot be recalled.

8. Zero Tolerance for Objectionable Content and Abusive Behavior

LiveLens has zero tolerance for objectionable content and abusive users. By using the App, you agree not to create, stream, request, upload, or transmit any objectionable content, and not to engage in abusive, harassing, or unlawful behavior toward other users.

Violations result in immediate content removal and may result in permanent removal of the offending user from the platform.

9. Prohibited Content and Conduct

You will not use the App to create, stream, request, or share content, or engage in conduct, that:

• is sexually explicit, pornographic, or sexually exploitative;
• sexualizes, endangers, or exploits minors in any way (such material is reported to the relevant authorities);
• depicts or incites violence, self-harm, or cruelty;
• is hateful, harassing, threatening, defamatory, or discriminatory;
• is illegal, promotes illegal activity, or infringes others’ rights;
• invades others’ privacy or records or streams people without a lawful basis;
• is fraudulent, deceptive, or intended to abuse the payment or payout systems;
• contains malware or attempts to disrupt or gain unauthorized access to the platform.

10. Reporting, Blocking, and Moderation

The App provides tools to keep the community safe:

• Report — you can report objectionable content or behavior at any time from within the App.
• Block — you can block another user at any time to stop all further interaction with them.
• Moderation — live streams are subject to automated and manual moderation.

We review reports of objectionable content and act within 24 hours by removing the content and ejecting the user who provided it where a violation is found. We may also remove content, restrict features, or suspend or terminate accounts at our discretion to enforce this Agreement.

11. Suspension and Termination

We may suspend or terminate your access to the App, with or without notice, if you violate this Agreement or applicable law, or to protect the platform or other users.

You may stop using the App and delete your account at any time. Account and data deletion can be requested through in-app support, as described in our Privacy Policy.

12. Payments

Paid streams, the platform fee, streamer payouts, and refunds are governed by the Terms of Service and Refund Policy.

Payments are processed by third-party payment providers under their own terms.

13. Disclaimer of Warranties

The App is provided “as is” and “as available,” without warranties of any kind, whether express or implied, to the maximum extent permitted by law.

LiveLens does not warrant that the App will be uninterrupted or error-free, or that User Content will be accurate, lawful, or appropriate.

14. Limitation of Liability

To the maximum extent permitted by law, LiveLens is not liable for the conduct of users or for User Content, and is not liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of the App.

15. Changes to This Agreement

We may update this Agreement from time to time. Continued use of the App after an update constitutes acceptance of the revised Agreement.

16. Governing Law

This Agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, except where mandatory local consumer-protection laws apply to you.

17. Contact

Questions about this Agreement can be sent to support@livelens.com, or raised through in-app support.