Delete Your Account

Last Updated: September 19, 2026

How to permanently delete your account and associated data

Delete in the app

The fastest way to delete your LiveLens account is directly in the app:

1 Open the LiveLens app and go to your Profile tab.

2 Open Security and tap Delete account.

3 Confirm the deletion. Your account is closed straight away and is scheduled for removal after 30 days. Signing in again during those 30 days cancels the deletion and restores the account. Once the 30 days pass, the data listed below is removed, subject to the limited retention also described below.

Request deletion without the app

If you can no longer access the app, you can request deletion without installing it.

Email support@livelens.com from the email address registered to your account, with the subject "Delete my account". We will verify that the request comes from the account owner and process it within 30 days.

What we delete

When your account is deleted, we remove the personal data associated with it, including:

your name, username, email address, and phone number,
your bio and social links.

Your profile can no longer be opened in the app once deletion completes, and your name no longer appears anywhere in it.

What remains, and why

Some records are not erased. Either they do not belong to your account alone, or we are required to keep them:

Messages you sent. A conversation belongs to both people in it. Your messages stay in the other person’s chat so that their own history is not rewritten. They are no longer attached to a profile anyone can open.
Stream requests and session history. These are records of completed transactions, and we are required to keep them for accounting and tax purposes.
Payout settings. Where payouts were set up, the records held by our payment provider are kept for the period financial regulation requires.
Approximate location. Your exact position is never stored at all. A rounded region of roughly one kilometre, your country code, and a city name may stay on the account record.
Profile photo. The image file may stay in our storage after the profile itself is gone.

If you would like the approximate location or the profile photo deleted as well, email support@livelens.com and we will remove them.

What we retain

We retain a limited set of records only where required for legal, accounting, tax, or fraud-prevention purposes — for example, transaction records associated with payments. These records are kept only for the period required by applicable law and are then deleted.

Questions

If you have any questions about account or data deletion, contact support@livelens.com.