Privacy Policy
Effective Date: May 11, 2026
1. General Provisions
LiveLens respects user privacy and takes reasonable measures to protect personal data.
By using the platform, users agree to the terms of this Privacy Policy.
2. Information We Collect
The platform may collect:
- username,
- email address,
- phone number,
- profile photos,
- live audio and video you stream, captured through your device’s camera and microphone,
- device information,
- IP address,
- transaction-related information,
- the text of stream requests, messages, and support conversations,
- platform usage data.
Live streams are transmitted in real time through our live-video provider and are not recorded or stored by LiveLens. To keep the platform safe, individual video frames may be analyzed automatically in real time by our content-moderation provider (see Section 6); these frames are used only for moderation and are not retained.
3. Use of Information
Collected data may be used for:
- operating the platform,
- processing payments and payouts,
- improving platform functionality,
- ensuring security,
- communicating with users,
- fraud prevention.
4. AI-Assisted Features
Some features use a third-party AI provider (Alibaba Cloud, using Qwen models). When you use these features — such as text enhancement of your stream requests or the in-app support assistant — the text you submit is sent to the AI provider to generate a response.
We do not use these features to make automated decisions that produce legal or similarly significant effects about you.
5. Payment Services
Payments and streamer payouts are processed by Stripe. Payment-card details are entered directly with Stripe and are handled by Stripe in accordance with its own privacy policy; LiveLens does not store full card numbers.
6. Service Providers and Data Sharing
LiveLens does not sell users' personal information.
To operate the service, data may be shared with the following categories of providers:
- Stripe — payment and payout processing;
- Daily — real-time live-video streaming;
- Firebase / Google — phone-number verification, sign-in, and notifications;
- Alibaba Cloud (Qwen) — AI-assisted text features described above;
- Amazon Web Services (AWS) — automated content moderation, including analysis of live-stream images and faces to detect prohibited content and to estimate whether a person in frame may be a minor;
- hosting, infrastructure, and analytics providers that help us run the platform;
- government authorities, when required by law.
Each provider processes data in accordance with its own privacy policy.
7. Data Storage, Location, and Protection
User data is stored on servers located in the United States. If you access the platform from another country, your information may be transferred to and processed in the United States.
The platform takes reasonable measures to protect user data from unauthorized access, alteration, disclosure, or destruction.
8. Account Deletion
Users may delete their account at any time in the app, or request deletion by emailing support@livelens.com. For full instructions, see our Account Deletion page. We delete associated personal data except where retention is required for legal, accounting, tax, or fraud-prevention purposes.
9. Children
LiveLens is intended for users aged 18 and older. We do not knowingly collect personal data from anyone under 18. If we learn that such data has been collected, we will delete it.
10. Changes to the Privacy Policy
The platform reserves the right to update this Privacy Policy at any time.
Continued use of the platform constitutes acceptance of the updated version of the Privacy Policy.
11. Contact
For privacy questions or to request account and data deletion, contact support@livelens.com or use in-app support.